Skip to content

Online purchases

By purchasing a piano on our website, you acknowledge that additional charges not specified on our site may apply. You will have the option of accepting or declining the full delivered price of any piano purchase at no obligation before a sale is finalized.

Order fulfillment

We reserve the right to cancel or decline to fulfill any online order at our exclusive discretion for any reason. This may occur when the delivery of our product is outside of the continental US or if there is no safe way to deliver to your location. You will not be responsible for any charges incurred from an order we canceled, and your credit card will not be charged.

About piano delivery

Unless otherwise noted in a particular piano’s listing, delivery is an additional charge which varies according to your location. Piano delivery quotes are given on a case-by-case basis. Contact us for a customized quote for your specific circumstances.

When shipping or delivery is specified in a piano listing, the following definitions apply:

In-home delivery – Delivery to ground level with up to 5 steps with no significant terrain impediments to the house.

Shipping times

Piano shipping and delivery can only be accomplished by a highly-trained specialty mover. Shipping times for pianos are subject to shipping company schedules, weather, regional demand, and other factors. We cannot guarantee that any purchase will arrive on or by any specific date.

Return policy

When you purchase a piano from Luxury Pianos, we make every effort to ensure that the piano you select will satisfy your musical needs.  In the unlikely event that you would like to return a piano purchased from us, the following policies are in effect for pianos purchased via the shopping cart.

  • Returns must be requested within 7 days of receipt of your piano.  Buyers must call us at 239-306-3421 to request a return authorization.  No returns are accepted without prior authorization. 
  • When we receive a return request, we will coordinate the pick-up and return shipment of the piano. After the piano arrives back at our warehouse and is inspected, we will issue a merchandise credit equal to the purchase price of the piano, less all shipping costs associated with the return.  If shipping costs are included in the purchase price of the piano, returns will receive a merchandise credit equal to the purchase price less the actual costs of original and return shipping. 
  • Pianos that have been altered or damaged while in the buyer’s possession may not be returned.
  • Special orders and pianos which have been customized or modified at your request may not be returned.

Handling your personal information

When you purchase from us, your personal information will be handled in accordance with our privacy policy.

Payment methods

We accept cash, check, ACH and bank wire transfer for all piano purchases. We do not provide financing.

Credit cards are accepted on a limited basis at our exclusive discretion and are subject to dollar-amount limitations. In cases where we cannot accept a credit card for 100% of the purchase price, we will charge a refundable deposit on your credit card with the balance due by cash, check, ACH or bank wire transfer.

Availability and accuracy of listings.

We make every effort to keep our online listings accurate and up-to-date. We are not responsible for errors or omissions in our listings.