PRIVACY POLICY

Effective 06/01/2022; updated 6/23/2023

This Privacy Policy describes the privacy practices of Luxury Pianos Inc. and our website luxury-pianos.com. Luxury Pianos Inc. may provide additional or supplemental privacy notices to individuals when we collect their data, which will govern how we may process the information provided at that time.

By visiting luxury-pianos.com you understand and agree to the terms as outlined in this Privacy Policy. As business conditions change, we will update this policy to reflect changes in our business practices. We reserve the right to change our Privacy Policy at any time, but we will post revisions to our policy on our Site and/or provide other notifications before we do so as appropriate.

Collection of Personal Data

Luxury Pianos Inc. collects a range of Personal Data from and about Website users, customers, and business partners, such as name, birth date, mailing address, email address, financial information to complete orders and sales, and Internet Protocol address and Media Access Control numbers. We do not collect Personal Data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, and the processing of genetic data, or biometric data to uniquely identify a person or data concerning health or sex life, and sexual orientation, except as required in the employment context.

When you are connected to our services via custom applications (apps) or Wi-Fi, we collect device-specific information such as your hardware model, operating system, unique device identifiers, and mobile network information, including phone number. We associate your unique device identifier or phone number with information that you may have used to register for certain services or purchase products. Server logs that are maintained by us or by our third-party service providers contain information about the services that you have used and your device-specific information. We also maintain digital communication logs that track information like your phone number, time and date of calls, duration of calls, SMS information, and types of calls.

Log files record data such as Internet domain and host names; Internet protocol (IP) addresses; browser software and operating system types; Internet service provider, clickstream patterns; the files viewed on our website (e.g., HTML pages, graphics, etc.), referring and exit pages and dates and times that our site is accessed to analyze trends in the aggregate and administer the site. We also collect and process information about your actual location. For example, we acquire your device’s GPS signals. We also use various technologies to determine your location based on information collected via our Wi-Fi access points, custom sensors, and cell towers.

Much of the Personal Data collected by Luxury Pianos Inc. about users is information provided by users themselves. Personal Data is collected in connection with your visit to this Website or your use of the interactive features on the Website. We also obtain Personal Data about you from our affiliates and business partners based on information already shared with or made available to them.

Further, our online service providers or business partners may implement technologies that allow for collecting Personal Data over time and across websites. We recommend that you review each privacy policy posted on the websites that you visit to understand privacy practices on those websites better.

Cookies and Similar Technologies

What are cookies?

Cookies are small data files stored on your computer or mobile device by a website. Our websites may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer or mobile device until you delete them) to provide you with a more personal and interactive experience on our websites.

We use two broad categories of cookies: (1) first-party cookies, served directly by us to your computer or mobile device, which we use to recognize your computer or mobile device when it revisits our websites; and (2) third party-cookies, which are served by service providers or business partners on our websites, and can be used by such service providers or business partners to recognize your computer or mobile device when it visits other websites.

Cookies we use

Our Site uses the following types of cookies for the purposes set out below:

Essential Cookies:

These cookies are essential to provide you with services available through our websites and to enable you to use some of its features. Without these cookies, the services that you have asked for cannot be provided, and we only use these cookies to provide you with those services.
We use Google Tag Manager for this purpose. You can find out more information about Google Tag Manager here and about how Google protects your data here.

Functionality Cookies.

Analytics and Performance Cookies.

These cookies allow our websites to remember the choices you make when you use our websites. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-select your preferences every time you visit our websites.
We use Google Analytics for this purpose. Google Analytics use their own cookies. You can find out more information about Google Analytics cookies here and about how Google protects your data here. You can prevent the use of Google Analytics relating to your use of our Site by downloading and installing the browser plugin available here.

Social Media Cookies.

These cookies are used when you click a social media sharing or “like” button on our websites or you link your account or engage with our content on or through a social networking website such as Facebook or Twitter. The social network will record that you have done this. Social networks use their own cookies.
We use Facebook Connect on our websites, you can find out more about how Facebook’s privacy practices here.

Targeted and advertising cookies.

These cookies track your browsing habits to enable us and third-party advertising networks to deliver ads that may be of interest to you. These cookies use information about your browsing history to group you with other users who have similar interests or browsing behavior. Based on the cookies that the third-party advertising network sets on our websites and other websites, advertisers can display or otherwise deliver to you advertisements that may be relevant to your interests on our websites and while you are on third party websites.

How Do We Use the Information That You Provide to Us?

Luxury Pianos Inc. does not sell, rent, or lease your personal information. We do not disclose your personal information to third parties for their direct marketing purposes.

We use the personal information we collect to:

operate, maintain, administer and improve our websites, mobile apps, products and services
manage and communicate with you regarding, your account with us, including by sending you service announcements, technical notices, updates, security alerts, and support and administrative messages
process and manage purchases and registrations you make through our websites, including to administer contests and other promotions
manage individual referrals
better understand your needs and interests, and personalize your experience
respond to your requests, questions and feedback

To market our products and services to you

We may send you product-related marketing communications. Our marketing communications may be tailored to you and your interests. You will have the ability to opt out of such communications.

Security

Luxury Pianos Inc. uses reasonable measures to safeguard the security and integrity of your Personal Data. Such measures include the pseudonymization and encryption of data where appropriate; the ability to ensure the ongoing confidentiality, integrity, availability, and resilience of processing systems and services; the ability to restore the availability and access to Personal Data in a timely manner in the event of a physical or technical incident; and a process for regularly testing, assessing and evaluating the effectiveness of technical and organizational measures for ensuring the security of the processing. However, data transmission or storage on the Internet cannot be guaranteed to be always secure, and Luxury Pianos Inc. does not make such a guarantee.

You should take all precautions to safeguard your passwords and any account information that you may have or provide and to employ current virus-scanning or firewall software and other security safeguards. You should also log out of your account and close your browser window.

Children

Our website is not directed to children under 16. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us. We will delete such information from our files as soon as reasonably practicable.

Sensitive Personal Information

We ask that you not share with us any sensitive personal information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership). If you become aware that you have shared sensitive personal information with us, please let us know, and we will delete it.

Changes to Our Privacy Policy

We reserve the right to modify this Privacy Policy at any time. We encourage you to periodically review this page for the latest information on our privacy practices. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on our website. We may also notify you by mail.

Any modifications to this Privacy Policy will be effective upon our posting of the new terms. Your continued use of our services after the posting of any modified Privacy Policy indicates your acceptance of the terms of the modified Privacy Policy.

Notice to California Residents

We are required by the California Consumer Privacy Act of 2018 (“CCPA”) to provide to California residents an explanation of how we collect, use and share their personal Information, and of the rights and choices we offer California residents regarding our handling of their personal information.
This notice does not apply to information related to our business contacts and professionals in our network.

As of January 1, 2020, verified California residents will have the right to:

request and receive disclosure of our personal information collection practices during the prior 12 months, including the categories of personal information about them that we collected, the categories of sources of such information, our business purpose for collecting or sharing such information, and the categories of third parties with whom we share such information.
request and receive a copy of the personal information we have collected about them during the prior 12 months.
request and receive disclosure of our information sharing practices during the prior 12 months, including a list of the categories of personal information about them that we sold with the category of third party recipients and a list of the categories of personal information about you that we disclosed for a business purpose.
request that we not sell personal information about them and
request that we delete (and direct our service providers to delete) their personal information subject to certain exceptions.

For purposes of the CCPA personal information means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household. The categories of personal information are listed below.

In order to make a request for disclosure of our information collection or sharing practices, for a copy of the personal information we collected about you, or for deletion of your information California residents may make a request online here or call us 239-306-3421. We will ask you for information that allows us to reasonably verify your identity (that you are the person about whom we collected personal information) and will use the information you submit only for that purpose. We may request that you submit a signed statement under penalty of perjury that you are the individual you claim to be. We cannot respond to your request or provide you with personal information if we cannot verify your identity and confirm that the personal information relates to you. We will acknowledge receipt of your request within 10 days and will endeavor to respond within forty-five days of receipt of your request, but if we require more time (up to an additional forty-five days) we will notify you of our need for additional time.

You may make a request for disclosure of our information collection practices, the information we collected about you, or our sharing practices up to twice within a 12-month period. You may make a deletion request at any time.

For requests for a copy of the personal information we have collected during the 12 months prior to your request we will endeavor to provide the information in a format that is readily useable, including by mailing you a paper copy or providing an electronic copy to your registered account, if you have registered an account with us.

If you request that we delete your personal information, California law permits us to retain certain information and not to delete it under certain circumstances. By way of example, we are not required to comply with a request to delete information if the information is necessary for us to complete a transaction for you or otherwise perform a contract; to detect, protect against, or prosecute security incidents, fraud or illegal activity; to use the information only internally in ways reasonably aligned with your expectations as our customer (such as maintaining sales records), and to comply with legal obligations.

We will not discriminate against you as a result of your exercise of any of these rights.

Sale of Information.

We do not sell personal information of those we have reason to believe are California residents for monetary or other valuable consideration. We generally share a site visitor’s online identifier information, which may constitute personal information of California residents, with third parties for advertising and analytics purposes. However, we use technology on our website to detect whether your browser originates within the State of California. If your browser originates from within California, as a default, we DO NOT share your online identifier for these purposes. When site visitors whose browsers originate from within California access our site they are given a choice to allow us to share the online identifier for analytics and advertising purposes or to have us continue not sharing their online identifier with third parties. To continue in the default mode where we do not share your information for these purposes, you can select a “Do Not Share” option and we will place a “preference cookie” on your browser that tells us to keep default mode in place and not share the online identifier and not to show you the choice message when you revisit our site. If you agree to the sharing of your online identifier for advertising and analytics purposes by selecting the “Opt-In” choice presented, we will place a “preference cookie” on your browser that tells us we are permitted to share your online identifier. Our website will remember your preference until you delete or clear the “preference cookie” from your device, in which case you may see the choice message again in the future. If your “preference cookie” is deleted or cleared, you are returned to default mode and your online identifier is not shared until you opt in. You may change this preference at any time by clicking here:

Using an Authorized Agent.

You may submit a request through someone holding a formal Power of Attorney. Otherwise, you may submit a request using an authorized agent only if (1) you provide the authorized agent with written permission to make a request and (2) you verify your own identity directly with us. We will require the agent to submit proof to us that they have been authorized to make requests on your behalf.

During the past 12 months, we have collected the following categories of information from the listed sources, used it for the listed business purposes and shared it for a business purpose with the listed categories of third parties. The categories of information include information we collect from our website visitors, registered users, employees, vendors, suppliers and any other person that interacts with us either online or offline. Not all information is collected about all individuals. For instance, we may collect different information from applicants for employment or from vendors or from customers.

TERMS OF SERVICE

Online purchases

By purchasing a piano on our website, you acknowledge that additional charges not specified on our site may apply. You will have the option of accepting or declining the full delivered price of any piano purchase at no obligation before a sale is finalized.

Order fulfillment

We reserve the right to cancel or decline to fulfill any online order at our exclusive discretion for any reason. This may occur when the delivery of our product is outside of the continental US or if there is no safe way to deliver to your location. You will not be responsible for any charges incurred from an order we canceled, and your credit card will not be charged.

About piano delivery

Unless otherwise noted in a particular piano’s listing, delivery is an additional charge which varies according to your location. Piano delivery quotes are given on a case-by-case basis. Contact us for a customized quote for your specific circumstances.

When shipping or delivery is specified in a piano listing, the following definitions apply:

In-home delivery – Delivery to ground level with up to 5 steps with no significant terrain impediments to the house.

Shipping times

Piano shipping and delivery can only be accomplished by a highly-trained specialty mover. Shipping times for pianos are subject to shipping company schedules, weather, regional demand, and other factors. We cannot guarantee that any purchase will arrive on or by any specific date.

Return policy

When you purchase a piano from Luxury Pianos, we make every effort to ensure that the piano you select will satisfy your musical needs. In the unlikely event that you would like to return a piano purchased from us, the following policies are in effect for pianos purchased via the luxury-pianos.com shopping cart.

Returns must be requested within 7 days of receipt of your piano. Buyers must call us at 239-306-3421 to request a return authorization. No returns are accepted without prior authorization.
When we receive a return request, we will coordinate the pick-up and return shipment of the piano. After the piano arrives back at our warehouse and is inspected, we will issue a merchandise credit equal to the purchase price of the piano, less all shipping costs associated with the return. If shipping costs are included in the purchase price of the piano, returns will receive a merchandise credit equal to the purchase price less the actual costs of original and return shipping.
Pianos that have been altered or damaged while in the buyer’s possession may not be returned.
Special orders and pianos which have been customized or modified at your request may not be returned.

Handling your personal information

When you purchase from us, your personal information will be handled in accordance with our privacy policy.

Payment methods

We accept cash, check, ACH and bank wire transfer for all piano purchases. We do not provide financing.

Credit cards are accepted on a limited basis at our exclusive discretion and are subject to dollar-amount limitations. In cases where we cannot accept a credit card for 100% of the purchase price, we will charge a refundable deposit on your credit card with the balance due by cash, check, ACH or bank wire transfer.

Availability and accuracy of listings.

We make every effort to keep our online listings accurate and up-to-date. We are not responsible for errors or omissions in our listings.